Shipping policy

SHIPPING INFORMATION

We dispatch national orders via APC Overnight, a third-party courier service.
During checkout, you can select a preferred delivery date. Delivery dates are not guaranteed, as they are subject to potential delays within the courier network.
Once dispatched, you will receive tracking information. For parcel inquiries, please contact APC Overnight directly at depot175@apc-overnight.com.

SPECIAL OCCASIONS

For time-sensitive orders, such as those for special occasions, we recommend allowing an extra day or two for delivery to account for unforeseen delays.
During peak periods, such as December, additional processing and delivery time may be required.

SATURDAY DELIVERIES

Saturday delivery is not available for the following postcodes:

AB10 – AB16
AB21 – AB25
AB30 – AB39
AB41 – AB45
AB51 – AB56
CA7 – CA9
CA17 – CA21
DD5 – DD11
EH43 – EH45
FK8
FK17 – FK21
GY9 – GY10
HS1 – HS9
IM1 – IM9
IM86 – IM87
IM99
IV2
IV4 – IV28
IV30 – IV32
IV36
IV40 – IV49
IV51 – IV56
IV63
KA27 – KA28
KW1 – KW17
KY9 – KY10
KY16
LA10
LA18 – LA21
ML12
PA20 – PA80
PH1
PH3 – PH50
PO30 – PO41
TR21 – TR25
ZE1 – ZE3

PACKAGING

Our cheeses are carefully wrapped in specialist cheese paper to ensure they remain safe during transit.
Orders are packed in recyclable cardboard boxes with insulated foil pouches and ice packs to maintain the correct temperature throughout shipping.

GIFT MESSAGES

You may include a personalised gift message with any order at no additional cost.

RETURNS, CLAIMS, AND EXCEPTIONS

Due to the perishable nature of our products, returns are not accepted. If you encounter an issue with your order, please contact us within 24 hours, including photographs of the problem.
We cannot issue refunds for cheeses kept beyond 48 hours.
Cheese label dates are for guidance only.
It is your responsibility to track the delivery of your order, including gifts. Use the Google Calendar link provided in your confirmation email to set reminders.
While we strive for timely delivery, we are not responsible for:
- Delays due to weather or other "force majeure" events.
- Incorrect addresses.
- Unopened shipments.
- Recipients unavailable to accept delivery.

Note: High-volume periods may extend delivery times, but rest assured, our insulated packaging ensures your cheeses remain safe in transit.

DELIVERY CHARGES

Delivery charges depend on the postcode. Orders under £40 are not eligible for shipping. Full details are as follows:

SCOTLAND

EH39-EH42 postcodes (local area): Free delivery for orders over £40.
Other EH and FK1-16 postcodes:
- Orders over £50: Free delivery.
- Orders £40-£50: £4.50 delivery fee.
Central Scotland:
- Orders over £50: Free delivery.
- Orders £40-£50: £5.50 delivery fee.
Northern Scotland & Highlands: £5.50 (2-5 day service).
- Tip: For Northern Scotland orders, select Wednesday as your delivery day to avoid weekend delays.

REST OF BRITAIN

England & Wales:
- Orders over £50: Free delivery.
- Orders £40-£50: £5.50 delivery fee.
London:
- Orders over £50: Free delivery.
- Orders £40-£50: £7.50 delivery fee.

We currently do not ship to Northern Ireland or other British Islands.

£40 MINIMUM ORDER THRESHOLD

A minimum order value of £40 ensures the safe transit of our cheeses using:
- High-quality carton boxes.
- Thermal pouches and ice packs.
- Overnight courier services.
Shipping costs exceed £10 per box; to subsidise this, we set a £40 minimum order threshold, allowing us to offer a subsidised flat-rate delivery fee of £5.50 and £7.50 for London. This ensures your cheeses arrive in perfect condition.

IMPORTANT ORDER TIPS

To ensure smooth delivery, please provide:

Alternative delivery instructions (e.g., "leave on porch" or "leave with a neighbour").
A complete postcode and mobile number for courier notifications.

If you have any further questions, don’t hesitate to contact us via help@thecheeselady.co.uk.

Thank you for choosing The Cheese Lady!