The Cheese Lady

DELIVERY

The delivery charge is worked out based on the postcode.

SCOTLAND

EH39-EH42 postcodes (Haddington, Gifford, Dunbar, North Berwick, East Linton, other areas within 5 mile radius of the shop): Orders over £35 - free delivery; orders under £35 - delivery charge £4.50.

Other EH and FK1-16 post codes (East Lothian, Edinburgh, Fife) : Orders over £50 ‐ free delivery; orders under £50 ‐ delivery is £4.50.

Central Scotland: Orders over £50 ‐ free delivery; orders under £50 ‐ £5.50;

Northern Scotland and Highlands: £5.50 (2-5 day service). Please note, we recommend selecting Wednesday as your delivery day to allow enough time for the order to be delivered before the weekend (when courier depots are closed)

REST OF BRITAIN

England & Wales: Orders over £50 ‐ free delivery; orders under £50 ‐ £5.50.

London: Order over £50 ‐ free delivery; order under £50 ‐ £7.50.

Northern Ireland and Islands (Isle of Man, Scilly, Skye, Wight, Jersey, Guernsey): we currently do not ship to.

Most of the UK mainland gets a next day delivery service. However, certain areas of the UK get a longer service. Our shipping boxes are designed to be safe in transit for up to 48 hours (longer during the cold months). 

When placing an order, please make sure to provide:

• an alternative delivery instruction, in case you’re not in to receive the order (such as “leave on porch, leave in a shed, leave with neighbour”)
• complete post code and mobile number (will be used for courier notifications)

SHIPPING INFORMATION

Our checkout system allows you to pick a date in the future to receive your delivery.

Our courier partners are APC Overnight. 

Once your order is shipped you will receive tracking details. Because all orders are shipped via a third-party, you would need to contact the courier directly if you have any questions about your parcel. Their email address is depot175@apc-overnight.com 

If you are buying cheeses for a special occasion, please allow an extra day or two for your cheeses to arrive, in case of unforeseen and uncontrollable circumstances.

During December and other peak periods, we may require additional days to process and deliver your order.

PACKAGING

We take great care in packaging and delivering your order.

• Cheeses are wrapped in specialist cheese paper that will allow them to breathe and not suffocate.
• Cheeses and condiments are then packaged in a cardboard box (reusable and recyclable) with an insulated foil pouch and ice packs to ensure the correct temperature is maintained for up to 48 hours (longer during the cold months).

GIFT MESSAGES

A personalised gift note can be included with all of our products at no extra charge.