T&Cs

DELIVERY CHARGES IN EAST LOTHIAN
Haddington: Orders over £35 free delivery; orders under £35 - delivery charge £6.99.
East Lothian: Orders over £50 ‐ free delivery; Orders under £50 ‐ delivery is £6.99.

REST OF BRITAIN COURIER COSTS
England, Wales and Central Scotland: Order under £60 ‐ £6.99
Order over £60 ‐ free delivery

Rural Scotland, Highlands and Islands, Northern Islands: approximate cost is £15.00. Call or email us for a quote (01620 823 729; hello@thecheeselady.co.uk)

When placing an order, please make sure to provide:

an alternative delivery instruction, in case you’re not in to receive the order (such as “leave on porch, leave in a shed, leave with neighbour”)
complete post code and mobile number (will be used for courier notifications)

SHIPPING INFORMATION
Our checkout system allows you to pick a date in the future to receive your delivery. If you are buying cheeses for a special occasion, please allow an extra day or two for your cheeses to arrive, in case of unforeseen and uncontrollable circumstances.

Orders placed before 11am Tuesday – Thursday will ship the same day and will arrive the next day.

Orders placed after 11am Tuesday – Wednesday will ship the next day and arrive the following day after that.

Orders placed after 11am on Thursday and on Friday, Saturday, Sunday and Monday be shipped on Tuesday, as we cannot deliver during the weekend.

During December and other peak periods, we may require additional days to process and
deliver your order and will inform you of any unusual delays.

PACKAGING

We take great care in packaging and delivering your order.

Cheeses are wrapped in specialist cheese paper that will allow them to breathe and not suffocate.
Cheeses and condiments are then packaged in a cardboard box (reusable and recyclable) with an insulated foil pouch and ice packs to ensure the correct temperature is maintained for a minimum of 24 hours (up to 48 hours, if required).

GIFT MESSAGES

A personalized gift note can be included with all of our products at no extra charge.

RETURNS, CLAIMS AND EXCEPTIONS
Cheeses are perishable goods therefore unfortunately we cannot accept returns. However, if you suspect something is wrong with your order please contact us immediately (definitely within 24 hours) and if at all possible supply pictures of the issue.

We will do everything possible to re‐route orders for timely delivery but cannot be
responsible for damaged or compromised product due to the following:

Delayed deliveries due to weather or other “force majeure” situations;
Incorrect addresses;
Unopened shipments;
Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables.

Due to the relatively small scale of our cheese and condiment producers occasionally some cheeses and condiments may be unavailable and we will have to substitute them with similar products.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Your order data will be securely exported by our Order Delivery Date Pro for Woo Commerce app to the secure business Google calendar to enable us to process your order in a timely manner.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

The Cheese Lady web-site is hosted on the Catalyst2 platform. Catalyst2 provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Catalyst2’s data storage, databases and the general Catalysts2 applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Catalyst2 and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at hello@thecheeselady.co.uk or send us mail to: The Cheese Lady, 79 High Street, Haddington, East Lothian, EH41 3ET.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@thecheeselady.co.uk or send us mail to: The Cheese Lady, 79 High Street, Haddington, East Lothian, EH41 3ET.

Delivery